Compliance

Information Commissioners Office

We are a fully compliant and ethical company reassuring our customers that all their details/information will be protected and not used for any other purpose other than what we have agreed. We are members of the Information Commissioners Office (ICO) and take data protection very seriously. Any information collected adheres to the General Data Protection Regulations (GDPR). 

Property Redress Scheme 

We are also members of the Property Redress Scheme (PRS) and  abide by their  Terms of Reference and code of conduct. To help resolve any disputes that could arise, we follow a simple three step process to get a final resolution: 

• We will settle any query as efficiently/quickly as possible, if not;

• The property redress scheme will offer mediation; or

• The Ombudsman will make a binding decision on the complaint themselves

 National Residential Landlords Association

To make sure we offer the best service, we aim to stay on top of all the latest developments within the property industry. For this reason, we have joined with the Residential Landlords Association (RLA) who regularly host events and courses to keep us abreast of any changes and provide expertise and support to ensure that we can deliver our services competently to our customers. 

 Public Liability Insurance 

As we come into contact with people from all walks of life in our day-to-day work, we have taken out Public Liability Insurance as an extra measure in case of any injury or damage to your personal effects.  We value the safety of all concerned.